Description
Personalisation balloons:
Provide us with the words you would like to include on the balloon. An example is provided below.
- Wordings on Balloon: Welcome Baby Ben
Unicorn: Text will be separated only into 2 lines and size of overall text is fixed thus the longer your customised text, the smaller it will look.
E.g. “Happy Birthday Jeanette” will look bigger than “Happy 5th Birthday Sweet Jeanette”
Design specially made for you:
- We will design the balloon to suit the event/occasion but there will be no mock-ups included.
Mock-up:
Should you need a mock-up, please order 3 days in advance and note that there’ll be an additional cost of $5. We will only accept one minor change after artwork has been sent.
If you like a specific design from our portfolio and would like us to use the same design, please let us know in advance so that we will not come up with the new design.
Please note:
- This item will be personalised exactly as you have written so please double check spelling, punctuation and use of capital letters.
- Personalised products cannot be returned or refunded.
- Due to the font type used please do not use all capitals in your personalised name, or the personalisation will be very difficult to read.
- JoyAvenue strongly do not recommend collection or delivery more than 2 hours from time of celebration due to limited balloon lifespans*. We will not be liable should you decide to do so. There will be no refunds, replacements or exchanges.* – Please refer to the “Care Instructions” on this page for balloon lifespans and ways to ensure stated lifespans.
ATTENTION: Delivery/Self-Collection
Please ensure that you’ve chosen your preferred delivery/ self-collection timeslot and date at the checkout page.
Delivery ($10 – $25) will be made within the time frame, please ensure that there will be someone to receive your order.
Delivery for customised gifts is $10 per trip, +$5 for Sentosa addresses.
Delivery for helium balloons is $20 per trip, +$5 for Sentosa addresses.
Self collection is available at 22 New Industrial Road.
For balloon delivery, capacity per trip is approximately 60 latex balloons or the equivalent.
Should your order exceed the capacity for one trip and require addition delivery trip(s), you will be prompted by the team via WhatsApp or email.
Please check the lead time before you place the order.
We recommend delivery for balloons so that your order can reach your destination safely.
Delivery can only be made to areas/ addresses with postal codes and unit number. Incomplete or incorrect addresses will hinder the delivery process and might incur a re-delivery charge. We are not able to deliver to areas without postal codes such as bus stops, open air car parks, barbeque pits, roadsides.
We do not recommend 3rd party couriers for the self-collection option as they may be inexperienced in handling balloons or fragile items and we are not responsible for what happens after handover at 22 New Industrial Road.
If a later time slot has been requested on day of delivery/ collection itself (after the required 24 hours advance notice) and approved (subjected to availability) . We cannot guarantee the condition of the balloons as the balloons would already been processed for the previously agreed time slot.
Should self-collection be selected but order is unable to fit into preferred mode of transportation, same-day delivery can be provided at a fee but it is strongly subjected to driver’s availability. Thus we advise opting for delivery especially for bigger items such as the 36″ Jumbo Balloons or for bigger orders with 25 or more balloons.
| Item | Lead Time |
| Latex balloon | 1 day, same day/ next day delivery or collection subjected to availability |
Foil balloon
(Customised/Non-customised) | 1 day, same day/ next day delivery or collection subjected to availability |
Orbz balloon
(Customised/Non-customised) | 1 day, same day/ next day delivery or collection subjected to availability |
CustomBubble
(Customised/ Non-customised) | 1 day, same day/ next day delivery or collection subjected to availability |
Jumbo
(Customised/ Non-customised) | 1 day, same day/ next day delivery or collection subjected to availability |
MicroBubble
(Customised) | 1 day, same day/ next day delivery or collection subjected to availability |
| Customised Keepsakes | 1 – 2 days, same day/ next day delivery or collection subjected to availability |
| Customised Jellycats | 1 – 2 days, same day/ next day delivery or collection subjected to availability |
| Customised Pet Bowls | 1 – 2 days, same day/ next day delivery or collection subjected to availability |
| Hampers | 1 – 2 days, same day/ next day delivery or collection subjected to availability |
| FloralMug | 2 days, next day delivery or collection subjected to availability |
| Jellycat with Embroidery | 1 – 2 days, same day/ next day delivery or collection subjected to availability |
READ: Care Instructions
How long will the balloons last?
With the proper care (refer to dos and don’ts), our balloons will have the following lifespans.
JoyAvenue strongly do not recommend collection or delivery more than 2 hours from time of celebration due to limited balloon lifespans (below). We will not be liable should you decide to do so. There will be no refunds, replacements or exchanges.
| Type | Approximate Lifespan |
11” Latex balloons
– Regular
– Chrome
– Marble
– Double | 8 hours |
11” Latex balloons
- Confetti | 6 hours |
| Foil Balloons | 1 day |
| Orbz Balloons | 1 – 2 days |
| CustomBubbles | 1 – 2 days |
| Jumbos | 1 day |
| MicroBubbles | 1 – 2 days |
| MicroFoils | 1 – 2 days |
| Air-filled Latex or Hot Air Balloons | 2 days |
Do note that as time passes, latex balloons will very gradually shrink and turn cloudy due to exposure to air and sunlight. Keeping them away from direct sunlight and in cooler areas will delay it. However, the balloons are still pretty, fun and whimsical even if they are slightly cloudy and slightly smaller!
DOS:
- Do place balloons in a cool environment (but not too cold as the balloons would seem slightly smaller)
- Do treat the balloons with gentle care
- Do keep balloons away from high heat, rough surfaces and sharp objects
- Do opt for collection/delivery 1-2 hours before your celebration to ensure that they look their best. It is not recommended to opt for delivery/collection for more than 2 hours before your celebration.
DONTS:
- Don’t place latex balloons in direct sunlight (placing latex balloons in direct sunlight will turn your balloons cloudy fast)
- Don’t leave balloons in the car without the air-condition turned on
- Don’t place in the car boot
- Don’t assert large force on the balloons
- Don’t place balloons where there are very strong winds
JoyAvenue strongly do not recommend collection or delivery more than 2 hours from time of celebration due to limited balloon lifespans (below). We will not be liable should you decide to do so. There will be no refunds, replacements or exchanges.
Please take note that it is normal for bubbles to form in the customisation or for add-on LED lights to loosen as time passes due to the natural and gradual shrinkage of balloons. There will be no refunds, replacements or exchanges offered.
As balloons pass their expected lifespan, weaken floatation and balloons not looking full (wrinkled or soft) is expected and natural.
READ: Mock-up, Design & Colours
What is mock-up?
Mock-up (+$5) is a digital preview of the design before it is processed. Orders with mock-up have to be made 3 days in advance.
Mock-up is sent via WhatsApp or email 24-48 hours before your selected delivery or collection date and time slot. It will only include the design and not the colour(s) of the balloon.
Can I change the design?
Yes, one minor change is allowed (eg. placement and size). Therefore if you have a specific design in mind, please let us know as soon as possible at least 48 hours before your selected delivery or collection date and time slot. However once a mock-up is sent, only a minor changed is allowed.
What should I expect?
- Your item will be personalised exactly as you have written (please double check spelling, punctuation and use of capital letters)
- We will strategically break up the words into separate lines so that it will appear larger and to accommodate any other design. (Eg. Instead of “Just Married” in one line, we will separate the words into 2 lines for optimal size)
- Please note that the longer your text, the smaller it will be.
- Due to the font type used please do not use all capitals in your personalisation as it will be very difficult to read.
- We recommend using shorter words (eg. “congrats” instead of “congratulations”) as space is limited on each balloon/gift and have to follow a set of specific dimensions. The longer the word, the smaller it will appear on the actual item. However if a specific spelling has to be followed or if it is a name, no worries, we can use a bolder font so it will appear slightly bigger.
Can I choose a specific design?
Yes you can. If you see a design you like on JOYAVENUE’s Instagram or website, let us know via WhatsApp or email and we will follow accordingly. In this case. if you’re comfortable, you would not need a mock-up. However, please take note that there might be slight differences due to length or size of text.
Should you wish to include a company logo or use your own artwork, please drop us a message via WhatsApp. If our program is able to process the image, we can use it.
Can I choose the colour(s) of balloon(s)?
Yes! If a drop down list is available, simply select your preferred colour. If there is a text box, key in your preferred colour(s). Be as specific as possible or we will choose the best matching combination with the information provided.
Examples:
Only one colour – “dark pink only”
Multiple colours – “white, light pink, dark pink”
Colour theme – “pink” (designers will pick the best pink combination, it might be 2-3 colours)
Specific colours from our website or social media platforms – “Design as discussed via WhatsApp”
In the event that you have specific colours you want, please let us know at least 48 hours before your selected delivery or collection date and time slot. For same day orders, let us know immediately after order is placed. Colours strictly cannot be changed once the order has been processed.
