Frequently Asked Questions

If you did not find the answer you are looking for in the FAQs, feel free to contact us. We’re happy to answer your query!

Delivery and Self Collection

Order Related

Payment Method

Care Instruction


Returns and Refunds

Returns and refunds are not possible as most of our items are specially customised and cannot be resold. Please double check your order (address, word customisation, colour etc) before making payment. In the event that a refund is approved, fees including, but not limited to, credit card transaction fees will be excluded.