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Please read before selecting time slot

Delivery will be made within chosen one-hour interval time slot, please ensure that there is someone to receive the item(s).
Please refer to the next section for details on the “As Soon As Possible” time slot.
If you have a preferred time slot and it is available to select, please select that instead of “As Soon As Possible”.
If your order consists of balloons, check balloon lifespans (below) before you pick a time slot. We recommend picking one that is no more than 2 hours away form the time of celebration.
If rescheduling is needed, please inform us 24 hours in advance.

Order cut-off time is 2PM
Please select the time slot “As Soon As Possible” ONLY
Orders will be delivered anytime after payment is received (Latest at 9PM) depending on drivers’ schedule and availability.
You will be contacted by JoyAvenue for further confirmation

Self Collections are by appointment only
Please arrive within your selected time slot
If your order consists of balloons, check balloon lifespans (below) before you pick a time slot. We recommend picking one that is no more than 2 hours away form the time of celebration.
If you are not able to make it in time, you will be allocated the next available time-slot later in the day or reschedule ( not recommend for balloon orders as they have limited lifespans).
If rescheduling is needed, please inform us 24 hours in advance

Order cut-off time is 2PM
Only available for the following time slots: 3-4PM, 4-5PM
You will be contacted by JoyAvenue for further confirmation

Please select the “Credit Card (Stripe)” payment option at checkout as we do not accept overseas bank transfer.
Key in your own contact details under “Billing Address”.
Select “Ship to a different address” and key in your recipient’s details.

*Check out how long our balloons last and how to care for your balloons before selecting your preferred date/time slot. These are their approximate lifespans with proper care. We do not recommend delivery or collection more than 2 hours away from time of celebration.

*In light of Covid-19, we will be restricting deliveries to ALL hospitals (inclusive of lobbies or drop-off points) to keep our customers, staff and delivery team safe. Stay well & be safe!

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Please read before selecting time slot

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