01/Get in Touch

Joy Avenue strive to provide customised balloons, gifts and pet accessories perfect for birthdays, weddings, bridesmaids proposals, baby showers and many more!

We do not have physical shop at this moment. If you’d like to collect an order, please make payment online and fix an appointment with a member of our team beforehand.

You can get information about an order you placed on Joy Avenue Online Store through Your Account or Order Tracking page.

Alternatively, you can reach us via email or WhatsApp:

Whatsapp: +65 9838 6997
Email: contact@joyavenue.sg

02/Send Us A Message

Please visit our FAQ section here to see if your question has already been answered.

We are also happy to attend to your enquiries through the online chat application found in the bottom right of your browser. Alternatively, you can send us a message using this form and we will get back to you within 24 hours.
(For time sensitive issues like next-day or same-day orders, please drop us a message via WhatsApp instead)


    Returns and Refunds

    Returns and refunds are not possible as most of our items are specially customised and cannot be resold. Please double check your order (address, word customisation, colour etc) before making payment. In the event that a refund is approved, fees including, but not limited to, credit card transaction fees will be excluded.